Last updated: January 2024
1. Overview
At Autodeal4U, we want you to be completely satisfied with your purchase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for our products and services.
2. Return Eligibility
Returnable Items
- • Unused tyres in original packaging
- • Defective products within warranty
- • Wrong items delivered
- • Damaged products during shipping
- • Wheels and accessories (unused)
Non-Returnable Items
- • Installed or mounted tyres
- • Used or damaged products
- • Custom or special order items
- • Services already performed
- • Items beyond return period
Important Note
Once tyres are installed or mounted, they cannot be returned unless they are defective or covered under manufacturer warranty.
3. Return Time Limits
Unused Tyres
7 Days
From delivery date
Defective Products
30 Days
From delivery date
Wrong Items
48 Hours
From delivery date
4. Return Process
Contact Us
Call or email our customer service team
Get RMA Number
Receive Return Merchandise Authorization
Package Items
Pack items in original packaging
Ship Back
Send items to our return center
5. Refund Policy
Refund Methods
- Original payment method (preferred)
- Bank transfer for cash payments
- Store credit (if requested)
Refund Timeline
- Credit/Debit Cards: 5-7 business days
- UPI/Net Banking: 3-5 business days
- Cash on Delivery: 7-10 business days
Refund Deductions
- Return shipping charges (if not our fault)
- Restocking fee for special orders (15%)
- Installation charges (non-refundable)
6. Exchanges
We offer exchanges for:
- Wrong size or specification delivered
- Defective products within warranty period
- Size changes (subject to availability and price difference)
Exchange requests must be made within 7 days of delivery for unused items.
7. Warranty Claims
For warranty-related issues:
- Contact us with order details and issue description
- Provide photos of the defect or damage
- We will coordinate with the manufacturer
- Replacement or repair will be provided as per warranty terms
8. Contact for Returns
To initiate a return or for any questions about our return policy:
Customer Service
Phone: +91 98765 43210
Email: returns@hanumantyres.com
Hours: Mon-Sat 9:00 AM - 7:00 PM
Return Address
Autodeal4U Return Center
123 Main Street
Mumbai, Maharashtra 400001